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隐私政策
家乐福隐私政策:第一部引言(Part I Introduction)

家乐福(以下亦称“我们”)深知隐私及个人信息对用户的重要性。您在使用我们的服务时,我们可能会收集和使用您的相关信息。我们希望通过本《家乐福隐私政策》(以下简称“隐私政策”)向您说明,您在使用我们的服务时,我们会如何收集、使用、储存和分享这些信息,以及我们为您提供的访问、更新、控制和保护这些信息的方式。本隐私政策与您使用的家乐福服务息息相关,希望您仔细阅读并确认您已充分理解本隐私政策所释明的内容,在需要时可按照本隐私政策的指引做出适当选择。 Carrefour (hereinafter referred to as "we") understands the importance of privacy and personal information to the users. When using our service, we may collect and use your related information. We hope to explain to you about how we collect, use, store and share these information when you using our service through this Privacy Policy of Carrefour (hereinafter referred to as the “Privacy Policy”), and the way we provide for you to access, update, control and protect such information. The Privacy Policy is closely related to the Carrefour service you are using, please read carefully and make sure you have a full understanding of the content stated in the Privacy Policy, when necessary, you may make the appropriate choice in accordance with the guidance in the Privacy Policy.
本隐私政策适用于由家乐福通过家乐福实体门店、家乐福官方网站(域名为www.carrefour.com.cn)、家乐福官方APP及第三方服务平台(包括但不限于:微信公众号、支付宝生活号、小程序,以下合称为“第三方服务平台”)为您提供的相关服务(以下合称为“ 我们的服务”)。
Scope of application: The Privacy Policy is applicable to the relevant services provided by Carrefour through Carrefour offline stores, Carrefour official website (domain name: www.carrefour.com.cn), Carrefour official APP and third-party service platforms (including without limitation: WeChat official account, Alipay Lifestyle official account and mini program, hereinafter referred to as “third-party service platforms ”) (hereinafter referred to as “our services ”).
如您选择使用或继续使用我们的服务,即意味着您完全理解本隐私政策的全部内容,并同意我们按照本隐私政策收集、使用、储存和分享您的相关信息。如您不同意本隐私政策的任何内容,您应立即停止使用我们的服务。
By choosing to use or continuing to use our services, you fully understand all content of the Privacy Policy and agree that we can collect, use, store and share your information according to the Privacy Policy. If you disagree with any content of the Privacy Policy, you should immediately stop using our services.

本隐私政策将帮助您了解以下内容:
The Privacy Policy will help you to understand the followings:

  • 1.我们如何收集和使用您的个人信息
    How we collect and use your personal information

  • 2.我们如何共享、转让、公开披露您的个人信息
    How do we share, transfer, and publicly disclose your personal information

  • 3.我们如何使用Cookie及同类技术
    How do we use Cookie and similar technology

  • 4.我们如何保护和保存您的个人信息
    How do we protect and store your personal information

  • 5.您如何管理您的个人信息
    How do you manage your personal information

  • 6.未成年人个人信息的保护Protection of minors' personal information
    How we collect and use your personal information

  • 7.信息安全事件的处置
    Disposal of information security incidents

  • 8.通知及隐私政策的更新
    Notice and update of the Privacy Policy

  • 9.您如何联系我们
    How do you contact us

第二部分定义(Part II Definition)
  • 1.家乐福集团:指Carrefour S.A.,一家依据法国法律成立的股份制公司。
    Carrefour Group:Carrefour S.A., a joint stock company incorporated under the French law.

  • 2.家乐福:指家乐福集团在中华人民共和国(以下简称“中国”)境内(为本隐私政策之目的,中国香港、澳门和台湾地区除外)投资的,包括家乐福(中国)管理咨询服务有限公司在内的所有法人实体。
    Carrefour: All corporate entities invested by Carrefour Group within the territory (except Hong Kong, Macau, and Taiwan regions of the PRC for the purpose of the Privacy Policy) of the People’s Republic of China (hereinafter referred to as the “PRC”), including Carrefour (China) Management & Consulting Service Co., Ltd..

  • 3.家乐福关联公司:家乐福集团在中国香港、澳门和台湾地区以及中国境外投资的所有法人实体。
    Affiliated Companies of Carrefour: All corporate entities invested by Carrefour Group in Hong Kong, Macau, and Taiwan regions of the PRC and outside the territory of the PRC.

  • 4.个人信息:指以电子或其他方式记录的能够单独或与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。
    Personal information: Various information recorded in electronic or other ways that can be used separately or in combination with other information to identify the identity of a natural specific person or reflect the activities of a specific natural person.

  • 5.本隐私政策中涉及的个人信息包括但不限于:个人基本资料(包括但不限于:个人姓名、生日、性别、住址、个人电话号码、电子邮箱);个人身份信息(包括但不限于:身份证、护照、军官证、台胞证);网络身份标识信息(包括但不限于:系统账号、IP地址、邮箱地址及与前述有关的密码、口令、口令保护答案、用户个人数字证书);个人财产信息(包括但不限于:交易消费记录、优惠券、账户余额);个人上网记录(包括但不限于:网站浏览记录、软件使用记录、点击记录);个人常用设备信息(包括但不限于:设备号和手机硬件信息);个人位置信息(包括但不限于:精准定位、经纬度、地理位置)。
    The personal information involved in the Privacy Policy includes without limitation: Personal basic information (including without limitation: name, gender, address, telephone number and email); personal identification information (including without limitation: ID, passport, certificate of military officers and MTP); virtual identity identification information (including without limitation: system account, IP address, email address and the relevant password, access code, password protection answer, user’s personal digital certificate); personal property information (including without limitation: transaction and consumption records, coupon and account balance); personal internet records (including without limitation: website browsing history, software use records and clicking history); commonly used personal equipment information (including without limitation: hardware information of mobile phone); location information (including without limitation: precise localization, latitude and longitude, geographical location).

  • 6.个人敏感信息:指一旦泄露、非法提供或滥用可能危害人身和财产安全,极易导致个人名誉和身心健康收到损害或歧视性待遇等的个人信息。
    Personal sensitive information: refers to personal information that once leaked, illegally provided or abused, may harm personal and property safety, easily lead to damage to personal reputation and physical and mental health or discriminatory treatment, etc..

  • 7.本隐私政策所指的个人敏感信息包括:您的个人财产信息(银行卡号、鉴别信息、交易和消费记录等)、身份信息(身份证号、护照号、军官证号、台胞证号等)、网络身份标识信息(系统账号、邮箱地址及与前述有关的密码、口令、口令保护答案,用户个人数字证书等)和其他信息(个人电话号码、网页浏览记录、精准定位信息等。
    Personal sensitive information referred in the Privacy Policy includes: your property information (bank account, authentication information, transaction and consumption records, etc.), personal identification information (ID number, passport number, certificate number of military officer, MTP number, etc.), virtual identity identification information (system account, email address and the relevant password, access code, password protection answer, user’s personal digital certificate, etc.) and other information (personal phone number, website browsing history, precise localization, etc.).

第三部分隐私政策(Part III Privacy Policy)

一 .我们如何收集和使用您的个人信息

How do we collect and use your personal information

我们将遵循“合理、正当、必要”原则,且以您的同意为前提,基于本隐私政策所述的目的,收集和使用您的个人信息:

On the premise of your consent, we will collect and use your personal information based on the purpose stated in the Privacy Policy following the principle of "reasonable, rightful and necessary":

(一)如果您使用线下家乐福门店的服务

If you use services of Carrefour stores

  • 1.帮助您注册成为我们的会员 Help you to register as our member 为更好地使用我们的服务,您需要填写一张申请表成为我们的会员。当您申请成为我们的会员时,您需要向我们提供您的个人信息,包括您的姓名、性别、生日、国籍、身份证号码、手机号码、住址等。不注册成为会员不会影响您在家乐福门店购物,但如果您不提供相关信息,将无法享受我们的会员服务
    To enjoy our service in a better way, you need to fill in an application form to become our member. When you fill in the form, you need to provide us with your personal information, including your name, gender, birthday, nationality, ID number, mobile phone number and residence address, etc. If you do not register as our member, you can still enjoy shopping in our stores, but if you do not provide related information, you will not be able to enjoy our membership service.

  • 2.当您在收银线结账时,您可选择通过银行卡、支付宝、微信(以下统称为“第三方支付机构”)、现金、福卡等方式完成支付。如您选择第三方支付方式进行支付,我们不会通过支付功能收集您在第三方支付机构中的个人信息,但我们需要将您的交易金额信息同上述第三方支付机构共享以实现支付。
    When you check out in check-out counter, you can choose to complete the payment by bank card, Alipay or WeChat Pay (hereinafter referred to as "the third party payment institution"), in cash or by Fu card,. If you choose to complete the payment by the third party institution, we will not collect your personal information in the third party payment institution through the payment function, but we need to share your order number and transaction amount information with the above mentioned third party payment institution to complete the payment.

(二)如果您使用家乐福官网或家乐福APP

If you use Carrefour official website or Carrefour APP

1.帮助您注册成为我们的会员或绑定您已有的会员卡

Help you to register as our member or bind your existing membership card

  • (1)当您注册时,您需要向我们提供您准备使用的用户名、密码、您本人的身份证号码、手机号码、电子邮箱、生日、性别等个人信息。不注册成为会员不会影响您使用我们的浏览、搜索等基本功能,但如果您不提供相关信息,将无法享受我们的会员服务
    When you register, you need to provide us with the name and password you prepared for your account and your personal ID number, mobile phone number, email address, birthday, gender and other personal information. If you do not register as our member, you can still access our basic functions like browsing and searching, etc., but if you do not provide related information, you will not be able to enjoy our membership service.

  • (2)如果您已经是家乐福的会员,您还可以绑定您的会员卡,此绑定功能会收集您的家乐福会员卡号及您在注册成为家乐福会员时已经向我们提供的信息,除此之外不会额外收集您的个人信息。
    If you are a Carrefour member already, you can also bind your membership card. Except the number of your membership card and the information you have already provided to us when you registered as our member, the binding function will not additionally collect your personal information.

2.向您提供商品或服务 Provides you with goods or services 在您使用我们服务的过程中,我们可能会在以下环节收集并使用您的个人信息。 We may collect and use your personal information in the following links in your process of using our service. 商品信息展示和搜索功能:为向您展示我们的商品、促销活动或服务,向您提供个性化的信息搜索及交易服务,识别账号异常状态,我们会收集您的浏览及搜索记录、设备信息、位置信息等。如您拒绝我们收集定位信息,您可以关闭移动设备自带的定位功能。

Information display and search function of goods: To show you our goods, sales promotions or services, provide you with personalized information search and transaction services and identify abnormal status of accounts, we will collect your browsing and searching records, device information, location information and so on. If you refuse us to collect the location information, you can turn off the location function of the mobile device.

3.自动收集的信息 Automatically collected information 当您使用我们的服务时,某些信息可以通过各种技术和方法进行被动收集,而不需要您主动提供。我们可能通过cookie 等工具收集您的IP地址、浏览记录、产品偏好、internet tags、导航数据等信息。

When you use our services, instead of being offered by you, certain information can be collected passively by various technologies and methods. We may use cookies and other tools to your IP address, website browsing history, preference for goods, internet tags, navigation data and other information.

(三)线下家乐福门店和家乐福官网及家乐福APP均适用之服务

Services applicable to Carrefour store, Carrefour website and Carrefour APP

  • 1.售后与客服 After-sales and customer service
    为优化您的服务体验,我们可能会使用您的会员信息与您取得联系,为您妥善解决售后问题,亦可能根据您的要求,为您更新您的个人信息。
    To optimize your service experience, we may use your membership information to get in touch with you, solve your after-sales problems properly, or to update your personal information according to your requirements.

  • 2.活动信息推送 Activity information push
    为完善我们的服务,为您提供贴近您需求的活动信息,我们会不定期通过邮寄海报、短信、微信、电子邮件、app推送等形式,向您发送活动信息(可能包括并非由家乐福销售或提供商品或服务的活动信息)。如果您不想接收该类信息,您可联系我们或通过短信、微信或E-mail等提供的退订机制退订相关信息,我们会立即停止向您发送相关活动信息。
    To perfect our service and provide activity information close to your needs, we will send you activity information (including activity information of sales, goods or services not provided by Carrefour) occasionally in form of poster mailing, SMS, WeChat, e-mail and APP push, etc.. If you don't want to receive such information, you can contact us or go through unsubscribing mechanism provided by SMS, WeChat or E-mail, etc. to unsubscribe the related information, and we will immediately stop sending you the related activity information.

  • 3.优化服务 Optimization services。 为完善会员信息管理,我们将不定期整理、优化信息数据库。同时为优化我们的服务,我们将不定期对消费习惯、活动效果及服务反馈进行统计分析。如本条所述的事项需第三方合作伙伴共同完成,我们承诺仅与第三方合作伙伴共享为完成前述事项所必须的个人信息。我们的合作伙伴无权将共享的个人信息用于与前述事项无关的其他用途。我们会要求第三方合作伙伴在前述事项完成后返还或删除共享的个人信息数据。
    To perfect our information management of members, we will arrange and optimize the information database at irregular intervals. Meanwhile, in order to optimize our service, we will make a statistical analysis of the consumption habits, the effect of activities and the feedback of service at irregular intervals.[Rephrase] If the items mentioned in this article need to be completed together with third party partners, we promise we will only share the personal information necessary in completing the aforementioned items with third party partners. Our partners do not have the right to use the shared personal information for other uses that have nothing to do with the aforementioned items. We will request third party partners to return or delete the shared personal information data upon completion of the aforementioned items.

(四)征得您授权同意的例外情形

Exceptions in acquiring your authorization and consent

以下情形中,收集、使用您的个人信息无需征得您的授权同意:

In the following cases, we don’t need to ask for your consent in advance to collect or use your personal information:

  • 1.与国家安全、国防安全直接相关的;
    It is directly related to the national security and national defense security;

  • 2.与公共安全、公共卫生、重大公共利益直接相关的;
    It is directly related to public security, public health and major public interests;

  • 3.与犯罪侦查、起诉、审判和判决执行等有关的;
    It is directly related to criminal investigation, prosecution, trial and execution of judgment, etc.;

  • 4.出于维护个您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
    It is needed in maintaining your or other person’s life, property and other vital legal rights and interests of the while it is difficult to get your personal consent;

  • 5.所收集的个人信息是您自行向社会公众公开的;
    The collected personal information is disclosed to public society voluntarily by the personal information subject;

  • 6.从合法公开披露的信息中收集的您的个人信息,如合法的新闻报道、政府信息公开等渠道;
    Your personal information is collected from the information publicly and legally disclosed, such as legal news reports, government information publicity and other channels;

  • 7.根据您的要求签订和履行合同所必需的;
    It is necessary in signing and performing the contract according to your request;

  • 8.用于维护所提供的产品或服务的安全稳定运行所必需的,例如发现、处置产品或服务的故障;
    It is necessary in signing and performing the contract according to your request;

  • 9.法律法规规定的其他情形。
    Other circumstances prescribed by laws and regulations.

二.我们如何共享、转让、公开披露您的个人信息

How do we share, transfer and publicly disclose your personal information

(一)共享Share

我们可能会将您的个人信息与家乐福集团以及家乐福关联公司共享。您充分理解并同意,由于家乐福集团是一家跨国公司,基于集团运营和管理的需要,我们可能会与家乐福集团以及家乐福关联公司共享您的个人信息,以为您提供更为优质的服务。如果我们与家乐福集团以及家乐福关联公司共享您的个人信息,我们会严格遵守相关法律法规对数据跨境传输的各项要求。我们承诺,所有的共享仅限您的必要个人信息,且受本隐私政策的约束。如果家乐福集团或家乐福关联公司要改变个人信息的使用及处理目的,我们将再次征求您的授权和同意
We may share your personal information with Carrefour Group and Affiliated Companies of Carrefour. You fully understand and agree that, since Carrefour Group is a multinational company, due to the operation and management needs of the group, we may share your personal information with Carrefour Group and Affiliated Companies of Carrefour. If we share your personal information with Carrefour Group and Affiliated Companies of Carrefour, and we will strictly abide by the cross-border data transmission requirements according to relevant laws and regulations. We promise that all sharing is limited to your necessary personal information and is bound by the Privacy Policy. If Carrefour Group or Affiliated Companies of Carrefour want to change the using and disposing purpose of personal information, we will ask for your authorization and approval again.

我们不会与家乐福集团以及家乐福关联公司以外的任何公司、组织和个人等第三方共享您的个人信息,但以下情形除外:

We will not share your personal information with any company, organization, individual and any third party other than Carrefour Group and Affiliated Companies of Carrefour, except for the following circumstances:

  • 1.事先获得您的明确同意和授权;
    We have obtained your clear consent and authorization in advance;

  • 2.法定情形下的共享:我们可能会根据法律法规、法律程序的要求、行政或司法机关依法提出的要求而对外共享您的个人信息;
    Sharing under legal situations: we may share your personal information with the outside according to the requirements of laws and regulations, legal procedures and administrative or judicial organs;

  • 3.与合作伙伴共享:为且仅为实现本隐私政策中所声明的目的,我们的某些服务将由我们和第三方合作伙伴共同提供。我们仅会基于合法、正当、必要的原则与合作伙伴共享您的某些个人信息,以便共同、更好地为您提供服务。我们的合作伙伴无权将共享的信息用于任何其他用途。我们的合作伙伴包括:1)为我们提供商品或技术服务的供应商,以实现各项服务功能为目的共享您的个人信息,这些功能包括物流配送服务、支付服务、活动信息推送服务、数据处理与分析等;2)商业活动的共同举办方;以及3)委托我们进行推广的合作伙伴。对于第3类合作伙伴,我们不会提供您的个人身份信息(指可识别您身份并联系到您的信息,例如姓名、电话、电子邮箱等),我们只会向该类合作伙伴提供推广活动的覆盖面信息、活动效果的汇总信息,确保它们不会因我们提供的信息而识别到您个人。
    Sharing with partners: For and only for realization of the purpose stated in the Privacy Policy, some of our services will be provided by us and the third party partners together. We will share some of your personal information with partners only on the basis of reasonable, rightful and necessary principle, so that we can serve you better together. Our partners do not have the right to use the shared information for any other purpose. Our partners include 1) suppliers who provide us with goods or technology services for the purpose of fulfilling various service functions, which include logistics and distribution service, payment service, activity information push service and data processing and analysis, etc.; 2) co-host party of business activities; and 3) partners entrust us to carry out the promotion. We will not provide your personal identification information (it refers the information can be used to identify your identity and to contact you, such as name, phone and e-mail, etc.) to the third class partners. We will only provide such partners with coverage information of the promotion activity and summary information of the activity effect, and ensure such information provided by us cannot identify you.

  • 对于我们与之共享个人信息的第三方,我们会与其签署严格的保密协议,要求他们按照我们的要求、本隐私政策及其他安全和保密措施处理及保护您的个人信息。
    For the third parties who receive personal information shared by us, we will sign a strict confidentiality agreement with them, and ask them to process and protect your personal information in accordance with our instructions, the Privacy Policy and other security and confidentiality measures.

(二)转让TransferShare

我们不会将您的个人信息转让给家乐福集团及家乐福关联公司以外任何公司、组织、个人等任何第三方,但以下情况除外:

We will not transfer your personal information to any company, organization, individual and any third party other than Carrefour Group and Affiliated Companies of Carrefour, except for the following cases:

  • 1.在获得您的明确同意后,我们会根据您同意的内容和范围向其他方转让您的个人信息。
    After obtaining your clear consent, we will transfer your personal information to other parties based on the content and scope of your consent.

  • 2.投资并购重组:家乐福可能会因业务拓展需要出售或收购商店、子公司或者业务部门。在这些交易中,您的信息一般是所转让企业资产中的一部分,但这些信息(除非您做出同意范围之外的其他选择或者决定)仍然受制于转让前您与我们签署的任何隐私政策及其他相同性质的协议。如果家乐福的全部或部分资产被收购时,此类信息应是被转让资产的一部分,我们会要求新的持有您个人信息的公司、组织继续受本隐私政策的约束,否则我们将要求该公司、组织和个人重新向您征求授权同意。
    Investment merger and restructuring: Carrefour may need to sell or purchase stores, subsidiaries or business department due to business expansion. In these transactions, your information is usually part of the enterprise assets being transferred, but such information (unless you make other choice or decision which is beyond the scope of your consent) will still subject to any privacy policy or other agreements of the similar nature that you signed with us before the transfer. If all or part of Carrefour’s assets is acquired, such information should be part of the transferred assets. We will ask the new company, corporate entity or individual who possesses your personal information to follow this Privacy Policy, or otherwise we will require such company, corporate entity or individual to obtain you authorization and consent again.

(三)例外情形Exceptions

以下情形中,共享、转让、公开披露您的个人信息无需事先征得您的授权同意:

In the following cases, we don’t need to ask for your permission in advance to share, transfer or publicly disclose your personal information:

  • 1.与国家安全、国防安全直接相关的;
    It is directly related to the national security or national defense security;

  • 2.与公共安全、公共卫生、重大公共利益有关的;
    It is related to public security, public health or major public interests;

  • 3.与犯罪侦查、起诉、审判和判决执行等直接相关的;
    It is directly related to criminal investigation, prosecution ,trial and enforcement of judgment, etc.;

  • 4.出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
    It is necessary in safeguarding the legitimate rights and interests of the individual information subject itself or other individuals and organizations;

  • 5. 您自行向社会公众公开的个人信息;
    Your personal information is disclosed to public society by you voluntarily;

  • 6. 从合法公开披露的信息中收集的您的个人信息,如合法的新闻报道、政府信息公开等渠道;
    Your personal information is collected from the information publicly and legally disclosed, such as legal news reports, government information publicity and other channels;

  • 7. 根据法律规定,共享、转让经匿名化处理的个人信息,且确保数据接收方无法复原并重新识别个人信息主体的,不属于个人信息的对外共享、转让及公开披露行为,对此类数据的使用和处理将无需另行向您通知并征得您的同意。
    According to the law, to share and transfer personal information with anonymization process conducted, and to ensure the data receiver cannot recover and re-identify the personal information subject, cannot be deemed as external sharing, transfer and public disclosure behavior on personal information, use and disposal of such data do not need to give you a prior notice and obtain your consent.

三.我们如何使用Cookie及同类技术

How do we use Cookie and similar technology

(一)Cookie

为使您获得更轻松的访问体验、实现个性化需求,我们会在您的计算机或移动设备上存储名为 Cookies 的小数据文件。Cookie 通常包含标识符、站点名称以及一些号码和字符。Cookies可以帮助您简化重复登录网站的步骤、存储您的偏好或购物车内的商品等数据。

In order to provide you with an easier access experience and meet individual needs, we will save some small data documents named “Cookie” in your computer or mobile device. Cookie commonly contains identifier, site names, some numbers and characters. Cookies can help you simplify the steps to login the website, save data regarding your preferences or items in your shopping cart.

您可根据自己的偏好管理或删除 Cookie。您可以清除计算机上保存的所有 Cookie,大部分网络浏览器都设有阻止 Cookie 的功能。但如果您这么做,则需要在每一次访问我们的网站时更改用户设置。如需详细了解如何更改浏览器设置,请访问您使用的浏览器的相关设置页面。

You can manage or delete cookie according to your preference. You can clear up all the cookies saved in your computer, and most of the internet browsers contain the function to restrain Cookie. However if you do so, then you need to alter user settings each time when you access our websites. If you need to know details regarding how to alter browser settings, please visit relative settings page of your browser.

四.我们如何保护和保存您的个人信息

How do we protect and store your personal information

(一)保存期限Time limit for storage

  • 1.在您使用我们的服务和/或作为我们的会员期间,我们将持续保存您的个人信息。
    When you use our services and/or you are our member, we will continue to store your personal information.

  • 2.如果您注销您的家乐福会员账户,我们将在您注销并停止使用我们的服务后,根据您的要求删除您对应的个人信息。在此基础上,若您停止使用我们的服务,我们不会再主动采集您的任何信息,但可以继续保留和使用经过匿名化处理的个人信息。
    If you cancel your Carrefour membership account, we will delete your corresponding personal information upon your request after you cancel and stop using our services. On this basis, if you stop using our services, we will no longer collect any of your personal information on our own initiative, however, we can continue to store and use the personal information with anonymization process conducted.

(二)保存地域Territory for storage

  • 您充分了解并同意,原则上我们在中国境内收集的个人信息将存储在中国境内,但由于我们可能通过遍布全球的资源和服务器为您提供服务,您也可以从全球各地访问我们的官方网站和官方APP,且基于集团分工和管理的需要,我们可能在履行中国法律法规要求的必要程序后将上述个人信息转移至中国境外,由家乐福集团或家乐福关联公司负责保存。
    fully understand and agree that in principle the personal we collected within the territory of PRC shall be stored within the territory of PRC. However, because we may provide service through resources and servers all over the world, you may access our official website and official APP from all over the world. Due to the divison and management needs of the group, after going through the necessary process required by PRC laws and regulations, we may transfer the abovementioned personal information abroad which will be stored by Carrefour Group or Affiliated Companies of Carrefour.

(三)安全措施Security measures

  • 1.对于线下收集和产生的个人信息,我们实行专人负责、专人使用、封闭式储存等措施,确保信息在收集、流转、使用、储存和删除各环节均处于安全状态。基于信息化管理和提高我们为您服务的效率的目的,我们在线下收集和产生的个人信息将可能由我们的员工录入到我们的相关信息系统中进行管理。
    For personal information collected and generated offline, we implement measures contain special-assigned person responsible, special-assigned person use, closed storage and etc., ensure information remains safe during the process of collecting, transferring, using, saving and eliminating. To digitalize our management and improve our efficiency of providing services, the personal information collected and generated offline may be inputted by our employees into our relevant information system for management.

  • 2.对于线上收集和产生的个人信息,在信息交换过程中,我们会对您输入的信息进行加密,从而努力保护您信息的安全性。您应确保保存好自己的登录信息,使用完毕后即时退出登录。防止他人未经授权使用您的密码或进入您的计算机。
    Information collected from online In the process of information exchange, we will encrypt the information you enter, so as to try our best to protect the security of your information. You should ensure that your login information is kept well, log out immediately after use, and to prevent others to use your password or access to your computer without authorization.

  • 3.所有经我们授权获取个人信息的员工将严格按照家乐福信息安全政策及您给予我们的授权对个人信息进行处理,未经您的事先同意,严禁披露给任何个人或组织。
    All employees who we authorized to acquire personal information shall deal with the personal information strictly in accordance with Carrefour Information Security Policy and your authorization to us. Without your advanced consent, it is forbidden to disclose the aforesaid personal information to any individual or organization.

  • 4.我们会按现有技术标准提供相应的安全措施来保护您的信息,提供合理的安全保障,尽力防止您的信息丢失、遭到被未经授权的访问、公开披露、使用、毁损、丢失或泄漏。 尽管有前述的安全措施,但同时也请您理解,使用网络有风险,网络上不存在“完善的安全措施”,即便我们竭尽所能加强安全措施,也不可能始终保证信息的百分之百安全,有可能出现我们控制之外的安全问题。 同时,我们也提醒您注意确保您个人信息的安全,并强烈建议您不要通过电子邮件、即时通讯或其他非加密方式发送您的账号或密码等个人信息。否则您将自行承担因您不安全地使用互联网而导致的您的个人信息泄露、滥用等造成的损失。
    We will provide corresponding security measures according to the existing technology to protect your information and provide reasonable safety guarantee. We will try our best to prevent your information being lost, unauthorized accessed, publicly disclosed or leaked. In spite of the security measures mentioned above, please understand that the use of the network is risky and there is no "perfect security measures" on the internet. Even though we try our best to strengthen our security measures, there is no guarantee that the personal information is one hundred percent secured. Meanwhile, we kindly remind you to ensure your personal information security, and strongly suggest you not sending your account, password and other personal information via E-mail, instant messaging or other non-encrypted methods. Otherwise you will bear the loss caused by the leakage or abuse of your personal information due to your unsecured use of internet on your own.

五.您如何管理您的个人信息

How do you manage your personal information

(一)如果您使用线下家乐福门店的服务

Access and change your personal information

如果您希望查询、更改或删除您的会员信息,您可以随时前往会员注册的实体门店,向客户服务中心提出您的需求,我们会在合理时间内响应您的请求。您可以通过变更信息等方式改变我们继续收集您个人信息的范围或撤回您的同意。请您理解,我们的业务功能需要一些基本的个人信息才能完成,当您撤回同意后,我们无法为您提供与此相对应的服务。但您撤回同意或授权的决定,不会影响此前基于您的授权而开展的个人信息处理

If you want to query, alter or delete your membership information, you can approach to our stores where you registered membership at any time and raise your request, and we will response to you within reasonable time. You can change the scope of information that we collect or withdraw your authorization through ways of altering information or etc. Please understand, our business functions require some basic personal information to complete, when you withdraw consent or authorization, we cannot provide you with corresponding services.

(二)如果您使用家乐福官网或家乐福APP

If you use Carrefour website or Carrefour APP

  • 1.访问、变更您的个人信息:您可以随时点击“资料管理”(家乐福官网)或“我”(家乐福APP),查询、更新、更正您在使用我们的服务过程中提交的个人信息,包括但不限于您的个人资料和安全设置。如有问题或需帮助,可以通过本隐私政策第九条所列的联系方式与我们取得联系。
    Visit, alter your personal information: you can click “data management” (Carrefour official website) or “me” (Carrefour APP) to query, update or correct your personal information submitted when using our services, including without limitation your basic personal information and security settings. If you have any questions or need help, you can contact us through the ways set forth in the Section 9 of the Privacy Policy.

  • 2.改变授权范围或撤回授权:您可以通过变更或关闭设备功能(例如关闭手机中的定位功能)、在家乐福网站上进行安全设置等方式改变我们继续收集您个人信息的范围或撤回您的授权。请您理解,我们的业务功能需要一些基本的个人信息才能完成,当您撤回授权后,我们无法为您提供与此相对应的服务。但您撤回同意或授权的决定,不会影响此前基于您的授权而开展的个人信息处理
    Change the scope of authorization or withdraw authorization: You can change the scope of our collection in your personal information or withdraw your authorization by changing or deleting information, closing device functions (such as closing the location function in mobile phone) and setting up security settings on Carrefour website, etc.. Please understand, our business functions require some basic personal information to complete, when you withdraw consent authorization, we cannot provide you with corresponding services. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

  • 3.删除您的个人信息 Delete your personal information

    在以下情形中,您可以通过本隐私协议第九条所列的联系方式向我们提出删除个人信息的请求:

    Under below circumstances, you can request us to delete your personal information through contact address set forth in Section 9 of this Privacy Policy:

    (1)如果我们处理个人信息的行为违反法律法规; If our personal information disposal violates laws and regulations;

    (2)如果我们收集、使用您的个人信息,却未征得您的同意; If we collect, use your personal information without your consent;

    (3)如果我们处理个人信息的行为违反了与您的约定; If our personal information disposal violates our commitment;

    (4)如果您不再使用我们的服务,或您注销了账户; If you stop using our service, or cancel your account;

    (5)如果我们不再为您提供服务。 If we no longer provide service to you.

    若我们决定响应您的删除请求,我们还将尽可能同时通知从我们获得您的个人信息的实体,要求其及时删除,除非法律法规另有规定,或这些实体获得您的独立授权。当您从我们的服务中删除信息后,我们可能不会立即备份系统中删除相应的信息,但会在备份更新时删除这些信息

    If we decide to respond to your deletion request, we will make best efforts to notice entities that acquire your personal information from us, requiring them to delete in time, unless otherwise prescribed in laws and regulations, or these entities acquire our independent authorization. When you delete information from our service, we may not delete corresponding information from backup system immediately, but will delete the information while backup updating.
  • 4.账户注销:如果您希望注销家乐福会员账户,请通过本隐私政策第九条所列的联系方式与我们取得联系,我们会在合理时间内响应您的需求。
    Account cancellation If you wish to cancel the Carrefour membership account, please contact us through the ways set forth in the Section 9 of the Privacy Policy, we will respond to your needs within a reasonable time.

  • 5.审慎管理:Manage with care:
    您需审慎地使用、管理您的信息终端设备,以防止病毒、木马链接等问题影响您的账户安全,而导致非您本人操作、管理您的账户的情况。
    You need to be careful with the use and management of your information terminal equipment to prevent viruses, Trojans and other issues from affecting your account security, which could make your account be operated or managed by others.

  • 6.提供准确信息: Provision of accurate information:
    您应该准确填写并及时更新您的个人信息,我们不承担因您填写信息不准确、不真实引发一切法律责任。如果您在填写信息时涉及他人信息的,应当确保获得其同意和授权。
    You should accurately fill in and timely update your personal information. We will not assume any legal liability arising from any inaccurate or inauthentic information which is filled in by yourself. If you have filled in any information which belongs to others, you should ensure that their consent and authorization has been obtained.

  • 7.个人信息冒用: Fraudulent use of personal information:
    如果您发现任何人未经您授权使用您的个人信息在家乐福官方网站、家乐福官方APP或家乐福实体门店注册,请立即通过本隐私政策第九条所列的联系方式与我们联系。
    If you find that any person uses your personal information to register with Carrefour official website, Carrefour official APP and Carrefour offline stores without your authorization, please contact us immediately through the ways set forth in the Section 9 of the Privacy Policy.

六.未成年人个人信息的保护

Protection of minors' personal information

家乐福非常重视对未成年人个人信息的保护。若没有父母或监护人的同意,未成年人不得创建自己的家乐福会员账户。若您为未成年人,请您在父母或监护人的陪同下仔细阅读本隐私政策,并在征得您父母或监护人的同意后使用我们的服务,或向我们提供您的个人信息。

Carrefour pays much attention to the protection of minors’ personal information. Minors are not allowed to create their own Carrefour membership accounts without the consent of parents or guardians. If you are a minor, please read carefully the Privacy Policy accompanied by your parents or guardians, and to use our service or to provide us with your personal information after getting permission of your parents or guardians.

七.信息安全事件的处置

Disposal of information security events

在不幸发生个人信息安全事件后,我们将按照法律法规的要求向您告知:安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施、我们的安全部门或者专员的联系方式等。事件相关情况我们将以邮件、信函、电话或推送通知等方式告知您,难以逐一告知个人信息主体时,我们会采取合理、有效的方式发布公告。同时,我们还将按照监管部门要求,上报个人信息安全事件的处置情况。

If unfortunately, personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation of security incidents and possible influence, treatment measure we have taken or we are going to take, advice for you to prevent and reduce the risk independently, remedial measures to you, contact information of our security department of security specialist and so on. We will inform you circumstance concerned about events by e-mail, letter, telephone or push notification, etc., if it is difficult to inform the subject of personal information one by one, we will make announcements in a reasonable and effective way. At the same time, we will also report the disposal situation of personal information security events according to requirements of the supervision department.

八.通知及隐私政策的更新

Notice and update of the Privacy Policy

我们可能会适时修订隐私政策,我们将标注隐私政策最近更新的日期。隐私政策一经变更,我们将会在官方网站及移动端发布更新版本,并在生效前通过网站公告或其他适当方式提醒您相关内容的更新。必要时,我们还会通过弹窗、电子邮件、短信等方式对变更内容作出特别提示。修订后的隐私政策自注明的更新日期起取代修订前的隐私政策而产生相应的法律效力。未经您明确同意,我们不会削减您按照本隐私政策所应享有的权利。若您不同意本隐私政策的任何变更,可以停止使用我们的服务;若您继续使用我们的服务,即表示您同意受更新后的隐私政策的约束。

We may revise the Privacy Policy timely, and we will mark the latest update date of the Privacy Policy. Once the Privacy Policy is changed, we will publish the updated version on the official website and mobile terminal, and remind you the update of related content through website announcement or other appropriate ways before going into effect. If necessary, we will also give special hints for the change through pop-up windows, email and SMS, etc. The revised Privacy Policy shall replace the original Privacy Policy and come into force as of the date of latest update we marked. Without your explicit consent, we will not reduce the rights you should enjoy in accordance with this Privacy Policy. If you disagree with any amendment to the Privacy Policy, you may stop using our services; by continuing to use our services, you agree to be subject to the updated Privacy Policy.

九.您如何联系我们

How do you contact us

如果您有任何与本隐私政策或您个人信息有关的问题、建议或意见,请通过家乐福官方网站的“在线提问”(路径为:首页 > 家乐福服务 > 常见问题解答 > 在线提问)或者客服电话4008512512等方式联系我们,我们将尽力解决。除另有声明外,我们现行的隐私政策适用于与您和您的账户有关的所有信息。我们将坚守承诺,不会降低对您隐私和个人信息的保护程度。

If you have any questions, suggestions or opinions related to this Privacy Policy or your personal information, please contact us by submitting “Online Query” of Carrefour official website (route: Home Page > Answers to Common Questions > Online Query) or customer service hotline 4008512512, we will try our best to solve it. Unless otherwise stated, our current Privacy Policy is applicable to all information related to you and your account. We will stick to our commitment and will not reduce the protection of your privacy and personal information.

家乐福官方微信关注步骤图
1通过微信"扫一扫"功能
2关注家乐福中国官方微信